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Provision of HP Hardware & Software Maintenance Services

Reference Number
Procurement procedures
Invitation to Bid (ITB)
Launch date
15 September 2017
, Europe/Vienna
Expected contract duration
5 years
On behalf of

Summary of Requirements

The Information and Communications Technology Services (ICTS) of the OSCE Secretariat located in Vienna, Austria is interested to establish a 5-year Contract for the provision of HP Hardware & Software Maintenance Services for the IT back-end infrastructure. The following services are included in the scope of the tender:

  1. Hardware Maintenance Services;
  2. Software/Operating System Support;
  3. Additional services (e.g., technological upgrades, on-site assistance, etc.).

In order to be eligible to participate in the Invitation to Bid (ITB) process, the interested company should meet the following minimum mandatory requirements:

  • Gold or Platinum partner in the HPE Partner Ready Program;
  • VMware, Data Protector and RedHat Enterprise Linux certification;
  • Service Engineers are either Accredited Technical Professionals (ATP) or Accredited Solutions Experts (ASE).

The detailed Terms of Reference, including full list of the mandatory requirements are available in the tender document. The copy of the ITB document can be requested using the below contact form. Bids must be submitted no later than 16 October 2017 at 12:00HRS (CET) as per the ITB instructions.