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Provision of an ICT Service Desk Application

Reference Number
Procurement procedures
Invitation to Bid (ITB)
Launch date
01 November 2013
, Europe/Vienna
Expected contract duration
5 years
On behalf of

Summary of Requirements

The OSCE Service Desk is based in the Secretariat and follows ITIL best practices in delivering service to the user community. A total of 40 agents service up to 600 devices located in Vienna using the currently deployed application Matrix 42. The purpose of this tender is to select a suitable replacement application which provides the functionality described in the terms of reference, initially for use at the OSCE Secretariat but with a view to future roll out to other OSCE Missions and Institutions. 

For full specifications please request the bidding documents.