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Server and Infrastructure Operations Support Services

Reference Number
EoI - Server and Infrastructure Operations Support Services
Procurement procedures
Request for Expression of Interest (EOI)
Launch date
01 June 2017
, Europe/Vienna
Expected contract duration
5 years
On behalf of

Summary of Requirements

The Information and Communications Technology Services (ICTS) of the Organization for Security and Co-operation in Europe (OSCE) located in Vienna, Austria is looking for a Company that has knowledge and experience in the area of Server and Infrastructure Operations Support Services.

Service Requirements

The required services have been broken down into 6 service divisions that group related areas of responsibility together into logical components to be supported. The Contractor's personnel will be required to provide expertise to the ICTS staff for each service division and to assist in the full applications and equipment lifecycle from recommending products and standards, to implementing new capabilities and supporting the production services.

Each service division has a minimum package of deliverables which are expected to either take place in a recurring mode and proactively with a fixed monthly rate or on an as-required basis with a pool hour rate.

The Contractor would be required to assist during business hours, maintenance windows and optionally on request to cover critical 24 hours and weekend requirements, i.e. during elections or any other business critical event in the OSCE countries of operations.

The OSCE ICTS will retain responsibility for overall IT strategy, product selection, management and the delivery of business applications.

The following list provides an overview of the service divisions as they are grouped in the OSCE:

1. Tape Backup Operation and Maintenance (HPE Data Protector);
2. Storage Area Network Operation and Maintenance (HPE SAN);
3. Central Storage System Operation and Maintenance (3PAR);
4. Linux Server Operation and Maintenance (RHEL) – Backup for OSCE Administrators;
5. Oracle Databases Operation and Maintenance - Backup for OSCE Administrators;
6. Network and WiFi Operation and Maintenance (HPE Switches and WiFi).


The Contractor shall be Gold or Platinum partner in the HPE Partner Ready Program having employed Accredited Technical Professionals Accredited Solutions Experts (ATP or ASE). The Contractor staff shall be certified on the platform and software used.

EoI Procedure

Please note that this is not an invitation for submission of a bid or proposal. This is the Request for Expression of Interest (EoI) to identify potential service providers interested and qualified to participate in the planned competitive tender.

Please respond by email to Yury Golovkov at should you be interested in participating in the planned tender. Kindly state in your response what knowledge and experience does your company possess in the area of the above-mentioned service divisions. We are looking forward hearing from you by 18 June 2017.